Exceptional therapy begins with exceptional uni-student support workers

I'm writing to let you know how impressed I have been with the Ascend Health services I receive. Melissa has unobtrusively bonded with my family and made having a support worker in the house a breeze.

I want to commend her on her "can do" and positive attitude. She not only meets, but regularly exceeds the NDIS Quality and Safeguarding Commission Practice Standards. This is no easy feat for someone who has been a Support Worker for less than 12 months.

Her work is of the highest standard and I sincerely hope she is the standard to which all Ascend staff are held. She is not only an asset to Ascend, but to the Support Worker and OT communities at large.

My daughter and I were thoroughly impressed with the absolute professionalism of Naomi and the various highly effective strategies that she introduced into the session. These various strategies engaged our son in a thoroughly impressive way. Not only did he enjoy the learning experience (which is a rarity for him), but notably, he has improved in expression, articulation and comprehension in leaps and bounds since Naomi began working with him.

Our son has come such a long way under her excellent therapy sessions. Thank you so much, Naomi! And thank you, Ascend Health, for continuing to set the standard in excellence in providing health support services, which demonstrates passionate professionalism and certainly empowers people in the community.

Cam is amazing with our boys! He is so energetic yet calm. He shows initiative in finding new and engaging ways to get my children to interact and meet their goals. He has been able to get my youngest to play board games by following the rules and not getting upset if he doesn’t win (from always making up his own rules and having a meltdown at a loss). He even is able to help the boys learn new skills by helping them to learn to do it and giving encouragement and support to be successful.

Olivia has taken care of our daughter for many years and we’re so grateful for her warmth, compassion, dedication and professionalism. She’s a genuinely kind and caring person, who invests her time and energy into doing whatever’s needed to ensure we have positive improvements and see our daughter progress.

Hi Olivia. I want to thank you so much for the extra time and support you have been providing over this difficult period. Ascend have done so much to support the family and hold things together, I know they are very appreciative.